More than just telling staff to be nice, organizations need training that empowers employees to develop service delivery strategies to improve and transform the customer experience. This course focuses on techniques to manage challenging customers and situations, respond proactively to conflict, and create mistake-proof processes to avoid customer frustration.

Schedules

  • Occurred Thursday, January 14th, 2021 @ 9:00 am – 1:00 pm

Venue

Online