Participants will examine time-tested Disney© strategies that help create world-class service. Spend one day with the Disney© Institute and you will learn to think differently and benefit from Disney© insights on quality service. Participants will determine how they can drive service differentiation, develop quality service standards, utilize tools to deliver exceptional service, and learn how to recover from a service failure. Approved for 5 SHRM Recertification Hours. 


  • Occurred Thursday, January 28th, 2021 @ 9:00 am – 2:00 pm


Laramie County Community College

1400 W College Dr
Cheyenne, WY 82007